I bought a cable at Radio Shack that is universal, and you can buy tips for your specific phone. So I bought the right tip for my Krave.

I installed the drivers and plugged it in, and the phone beeped and it started charging, but the PC did nothing.

I tried running the Software updater, and it says that my phone is disconnected.

I tried re-installing the USB drivers, a couple of times. I was on the phone with Motorola for about an hour and the guy I talked to couldn't figure it out either. He said someone would call me back today about it, but I just wondered if anyone here had dealt with that and knew the solution.

I know my cable isn't an official Motorola cable, but it is charging the phone so I would think it should work.

Any advice?    

That stinks. But I will still be able to use it to charge the phone, so it's not a total waste of money.
I went ahead and got my phone updated at a verizon store today anyway.


Thanks for the reply.

go into music, sync music while it's connected to the computer.  it'll connect, but won't give you full access to the phone - only to the music folder.  so it's still a pain to get pictures on & off the phone.  putting the card into a card reader in my computer is the only way I've found to do that.